Local same-day delivery
Hand-delivered straight to your door across Milawa, Wangaratta, Myrtleford, Bright, Wodonga, Albury and Beechworth. Cold-chain medicines travel in insulated bags.
Delivery & shipping
Same-day delivery to Myrtleford, Bright, Wodonga, Albury & Beechworth — order before 12pm, straight to your door.
We deliver prescriptions and pharmacy products across Milawa, Wangaratta, Myrtleford, Bright, Wodonga, Albury and Beechworth, and ship Australia-wide via tracked post.
Coverage area
Where we deliver
Local delivery is run by our pharmacy team. Shipping rates apply outside the free-delivery zones.
| Area | Service | Delivery fee | Estimated time |
|---|---|---|---|
| Milawa | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Today – 2 hrs |
| Wangaratta | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Today – 4 hrs |
| Myrtleford | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Order by 12:00 pm |
| Bright | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Order by 12:00 pm |
| Wodonga | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Order by 12:00 pm |
| Albury | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Order by 12:00 pm |
| Beechworth | Same-day delivery | Webster-pak: free · Non-Webster: $10 | Order by 12:00 pm |
| King Valley | Next-day delivery | Webster-pak: free · Non-Webster: $10 | Next business day |
| Oxley, Everton, Tarrawingee | Next-day delivery | Webster-pak: free · Non-Webster: $10 | Next business day |
| Rest of Victoria | Standard shipping | $10.90 | 1–3 business days |
| Interstate Australia | Standard shipping | $12.90 | 2–6 business days |
Webster-pak deliveries are free in every local area. Standard pharmacy orders (non-Webster-pak) are $10 for delivery to Milawa, Wangaratta, Myrtleford, Bright, Wodonga, Albury, Beechworth, King Valley, Oxley, Everton and Tarrawingee.
How it works
Delivery built around your care
Standard shipping
Tracked Australia Post parcel with signature on delivery. Discreet packaging and order updates by SMS.
Express shipping
Next-business-day to most capital cities when you order before 2:00 pm. Available at checkout for an extra $6.
Secure scripts
Prescription medicines are packed by a registered pharmacist, verified against your patient record before dispatch.
Estimated times
From dispensary bench to your door
Prescriptions are checked, packed and dispatched from our Milawa pharmacy. Local deliveries leave in the morning and afternoon runs; shipped orders are collected by Australia Post weekdays.
1
Order received
Phone, in-person or online request
2
Pharmacist verification
Script checked and patient record reviewed
3
Packed & labelled
Secure, discreet, temperature-safe packaging
4
Out for delivery
Local run or Australia Post collection
Delivery cut-off times
- Same-day local (Milawa)
- Order by 4:00 pm
- Same-day local (Wangaratta)
- Order by 2:00 pm
- Same-day local (Myrtleford, Bright, Wodonga, Albury, Beechworth)
- Order by 12:00 pm
- Next-day local (King Valley)
- Order by 12:00 pm
- Express post dispatch
- Order by 2:00 pm
- Standard post dispatch
- Order by 4:00 pm
Our policies
Shipping & returns policy
We follow Pharmacy Board of Australia and Poisons Standard requirements for how medicines are packed, transported and returned. Here's exactly what that means for your order.
Returns on non-prescription items
Unopened vitamins, skincare, baby products and general merchandise can be returned within 30 days with your receipt for an exchange or refund to the original payment method.
- Items must be unused, sealed and in original packaging
- Refunds are processed within 3–5 business days of us receiving the item
- Return postage is at your cost unless the item was faulty or incorrect
Prescription & pharmacist-only medicines
By law, dispensed prescription medicines, Pharmacist Only (S3) and Pharmacy Medicines (S2) cannot be returned to stock or resold once they have left the pharmacy.
- Unwanted or expired medicines can be returned to us free for safe RUM disposal
- If we dispensed the wrong item, call us the same day and we'll correct it at no cost
- Refunds on dispensed items are only issued where a dispensing error occurred
Damaged, faulty or missing parcels
Every parcel is packed and checked by a pharmacy team member before dispatch. If something arrives damaged or short, we'll make it right.
- Report damage or missing items within 7 days of delivery
- Send a photo of the parcel and contents to speed up the claim
- We resend or refund faulty goods, including the shipping cost
Cold-chain guarantee
Refrigerated medicines are packed with validated gel packs and only shipped when they can reach you within the cold-chain window.
- Cold-chain items ship Monday to Wednesday only, to avoid weekend transit
- Insulated satchels hold 2–8°C for up to 24 hours
- If a cold item arrives warm, do not use it — call us and we'll replace it
Cancellations & address changes
Orders can be changed or cancelled any time before they are dispatched. Once a parcel is scanned by the courier we can no longer recall it.
- Call before the daily 2:00 pm cut-off to amend an order
- Incorrect addresses supplied at checkout may incur a re-delivery fee
- Cancelled, undispatched orders are refunded in full
Privacy & discreet packaging
Every parcel leaves in plain, unbranded packaging with no medicine names visible on the outside — only the return address identifies the pharmacy.
- No itemised contents printed on the shipping label
- Signature on delivery for all Schedule 4 medicines
- Delivery notifications are sent by SMS to the number on your patient record
Nothing here limits your rights under the Australian Consumer Law. If an item is faulty, unsafe or not as described, you are entitled to a repair, replacement or refund regardless of the timeframes above.
Common questions
Courier & delivery FAQs
Answers to what people ask us most about dispatch times, couriers and getting medicines returned or replaced.
Shipping & tracking
Which courier do you use?
Australia Post handles all shipped orders — Parcel Post for standard and Express Post for next-business-day. Local zone deliveries are driven by our own pharmacy team, not a courier.
How do I track my parcel?
You'll receive an SMS with an Australia Post tracking number the moment your parcel is scanned. Tracking updates usually appear within a few hours of dispatch.
What time is the daily cut-off?
Orders confirmed before 2:00 pm on a business day are packed and dispatched the same day. After that they go out the next business morning.
Do you ship on weekends or public holidays?
No. There are no dispatches on Saturdays, Sundays or Victorian public holidays. Orders placed then are processed the next business day.
Delivery & handover
Does someone need to be home?
Yes for prescription medicines — Schedule 4 items require a signature from someone 18 or over. Non-prescription orders can be left in a safe place if you've given us written authority.
What happens if I miss the delivery?
Australia Post leaves a card and holds the parcel at your nearest post office for 10 business days. For local deliveries we text 30 minutes ahead and re-attempt the next run at no charge.
Can you deliver to a workplace or PO Box?
Workplaces are fine if someone can sign. PO Boxes and parcel lockers cannot be used for prescription medicines or refrigerated items.
Can a family member collect or receive my medicine?
Yes, as long as they are 18 or over and you've told us in advance. We record who is authorised on your patient file.
Scripts, refunds & returns
Can I get my repeat script delivered?
Yes. Once your prescription is on file and approved, we can dispatch repeats automatically or on request.
Do you deliver refrigerated medicines?
Yes. Insulin, vaccines and other cold-chain items are packed with gel packs and delivered same-day within our local zone, or shipped early in the week elsewhere.
Can I return a medicine I no longer need?
You can return any unwanted or expired medicine to the pharmacy free of charge for safe disposal through the Return Unwanted Medicines program, but dispensed medicines cannot be refunded or resold.
How long do refunds take?
Approved refunds are processed within 3–5 business days of us receiving the returned item, back to your original payment method.
Ready to arrange a delivery?
Call us and we'll confirm your address, estimate a time window, and answer any questions about your medicines.
Call 03 5719 3701